Delete Your Account

You can permanently delete your MindField account and associated data at any time. This page explains how, and what happens to your data afterward.

Option 1 — In the App (recommended)

Open the MindField app and sign in.
Go to Profile → Delete account.
Confirm the deletion when prompted (a type-to-confirm or equivalent double-confirm step is required to prevent accidental deletion).

Deleting your account: revokes your refresh tokens, cancels sessions you own, deletes spaces you own, anonymises your profile (display name, email, phone), and enqueues refunds for any of your active bookings. See Privacy Policy §7–8 for the full data-handling detail.

Option 2 — If You've Lost Access to the App

Email privacy@mindfieldapp.com from the address associated with your account (or include identifying account details) and request account deletion. We verify your identity before processing the request. Full identity-verification and response-time detail: see legal/dsr-flow-spec.md.

What Happens to Your Data

Data category	Outcome on deletion
Profile (name, email, phone, avatar)	Anonymised — email hashed, name replaced with "Deleted User", avatar removed
Sessions you own (Instructor)	Cancelled
Spaces you own (Space Owner)	Deleted
Active bookings	Refunds enqueued for any seekers with active bookings against your listings
Auth tokens	All refresh tokens revoked immediately; login is no longer possible
Booking and payment records	Retained 7 years (Portuguese financial record obligations), with your personal references anonymised
Trust & Safety records	Retained 5 years, with your personal references anonymised

Note on timing: account deletion is immediate and irreversible. When you confirm, every action above — token revocation, session cancellation, space deletion, and profile anonymisation — takes effect at once. There is no grace period or scheduled-deletion window, and the action cannot be undone. The only exceptions are the statutory records listed below, which are retained for the fixed periods shown with your personal references anonymised.

Statutory Retention Exceptions

Some records cannot be deleted immediately even after account deletion, due to legal obligations:

Financial records (bookings, payments, payouts): retained 7 years under Portuguese Commercial Code and EU VAT Directive obligations, with your personal references anonymised.
Trust & Safety records (reports, enforcement history, appeals): retained 5 years, with your personal references anonymised.
Legal hold: if your account is subject to an active legal hold, deletion is deferred until the hold is released. See Privacy Policy §8.

Questions

Contact privacy@mindfieldapp.com or see Support.