Support

Skeleton — FAQ answers pending owner input

Contact Us

General support: support@mindfieldapp.com

Privacy / data requests: privacy@mindfieldapp.com

Response times: data subject requests are acknowledged within 1 hour and resolved within 30 days (per legal/dsr-flow-spec.md). General support response-time commitment: {{OWNER_INPUT:support_response_time_sla}}.

Frequently Asked Questions

Skeleton only — questions reflect the platform model documented in the legal corpus; answers below are drawn directly from that corpus. Additional FAQ entries are owner-authored.

What is MindField?

A marketplace connecting people seeking in-person wellness experiences ("Seekers") with wellness professionals ("Instructors") and physical space providers ("Space Owners"). One account can hold any combination of these roles (fluid identity).

How do I cancel a booking?

Cancel ≥24 hours before the session start for a full refund. Cancelling less than 24 hours before start does not qualify for a refund, unless the specific session displays different terms — the displayed terms prevail. See Terms §5.3.

How do Instructor and Space Owner payouts work?

Funds are held in escrow until session completion, then released to your earnings wallet net of the Platform Fee, and paid out via Stripe Connect subject to Stripe's payout timelines. See Terms §6.3 and §7.4.

How do I report a safety or conduct issue?

Reports are reviewed by our Trust & Safety moderation team. Enforcement actions are appealable within 14 days of notice. See Terms §10.

How do I request my data or delete my account?

See Account Deletion for the deletion path, or Privacy Policy §8 for the full set of data-subject rights (access, erasure, portability, rectification, restriction, objection).